BDx

BDx Smart Hands

We’ve got your back, anywhere, anytime.

Overview

BDx Smart Hands Services keeps your data center up and running with the assurance of prompt and efficient management of routine, meeting your planned and emergency data center infrastructure attendance management needs. We offer a qualified team of rapid response, 24x7x365 on-site technicians, who are on the ground in your data center, providing a quicker response time on a wide range of remote management and troubleshooting.

Benefits

Simple and consistent customer experience globally
  • Customer experience is our obsession, and simplicity is our game. We are committed to provide a simple and consistent customer experience globally.
  • Regardless of where you and your teams are based geographically and the BDx data centers you deployed your mission-critical IT infrastructure in, our 24x7 Global Service Desk is your single point of contact.
  • Leave your work to us and enjoy timely updates. Our experts at Global Service Desk will be with you until your requests are fulfilled to your satisfaction.
24x7 at your disposal
  • We are onsite so you don’t have to be.
  • With our centralised 24x7 Global Service Desk, we are ready to assist you anywhere anytime. Your instructions will then be assigned to dedicated experts in Global Operations teams physically based 24x7 at the data centers who will execute your instructions on your behalf.
  • Quick response times based on resource availability
Highly qualified and trained team
  • Our experts in Global Service Desk and Global Operations teams are highly qualified with deep experience in the domain of data centers and colocation. Your requests will be executed with absolute levels of care and precision. Your satisfaction is our mission.
Prioritize precious IT resources
  • Precious IT resources are scarce in this increasingly digitized and interconnected new world. With BDx Smart Hands, make us your extended IT team so it frees up your precious IT resources to focus on your core business.

Key Features

Power Cycling Option
  • BDx’s power cycles your servers, routers and switches
  • Plug in/unplug hot swappable network and peripheral cards.
Equipment Installation
  • Equipment installation / Rack-and-stack
  • Unpacking and moving your equipment to or within your racks
Cabling and Connections
  • Plug in/unplug and remove inter-patch cable(s) to/from port location within the same rack, as per your specifications.
  • Extend your ad-hoc patch cables from patch panel to equipment within the same rack.
  • Label and re-label installed cable(s).
  • Visual check of cable connectivity
Report Generation
  • Power consumption, temperature and humidity reports
  • Access logs and snapshots of CCTV footages
  • Customized monthly reports
Inspection
  • Conduct a visual check of your equipment
  • Take digital photos of your installed equipment
  • Identify equipment quantity and serial number
Access to Console
  • Enter simple commands and status checking
  • Plug in console port for your remote management.
  • Troubleshooting with customer interactions.
Audit
  • Facility audit
  • Inventory audit
Tape Change
  • Perform ad-hoc/routine tape change on your behalf.
Miscellaneous
  • Site escort for more than 10 minutes
  • Cable patch and testing within your racks
  • Pre-wiring of patch panels and equipment
  • Carrier circuit testing with test kits provided by customer
  • Storage
  • Delivery acknowledgement
  • Lift and shift of customer delivery
Tape Change
  • Perform ad-hoc/routine tape change on your behalf.

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