Technician - Network Operations Centre

We are looking for a technician for our network operations centre (data centre).  The job holder will provide helpdesk & technical support services to users on 7 x 24 basis.

· Certificate in Electrical/ Mechanical/ Building Service Engineering or equivalent.

· At least 1 year of experience in building /construction / hotel / property industry environment.

· Candidate with no relevant experience but with the desire to pursue a rewarding career in datacenter technical field will be considered.

· Experience in datacenter / telecommunications industry is an advantage.

· Good PC knowledge of MSWord, Excel, AutoCAD etc.

· Shift duty is required.

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· Attend to helpdesk phone calls and call registration into helpdesk system.

· Create and maintain Helpdesk analysis report and records.

· Conduct daily systems operations, including batch jobs submission, perform data backup and system administration tasks.

· Performs monitoring on data centre networks and systems.

· Assist Data Centre Supervisor and System/Network Engineer to perform problem diagnosis.

· Co-ordinates with vendor in problem fixing.

· Follow problem escalation procedures.

· Provide technical support services to internal users and external customers.

· Help monitor data centre facilities status.

· Perform ad-hoc tasks as assigned.

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