Based in Singapore, our Service Manager will provide professional post-sales support and build positive relationships with our clients.
The job holder will drive collaboration with client and internal cross functional teams to provide reliable service.
Minimum5 years’ experiences in customer service management
University degree and above
Experience in client servicing and account management
Collaborative personality and able to build strong personal relationships
Highly organized, with attention to detail and a dedication to resolving issues.
Experience in change / incident management
Knowledge of Data Center products and services is an advantage
Collaborate with other teams to assist to solve customer
A good team player self-motivation and good interpersonal skills
ITILV3 foundation certification
Good computer knowledge on MS Office
Responsible for providing high quality customer operations to corporate premium accounts in Data Center business.
Build and improve relationship of trust and integrity with designated customers.
Perform post-sales service delivery and management.
Handle Billing enquiry and adjustment.
Incident management, escalation to relevant parties to solve the problem for the customers.
Communicate to stakeholders all relevant information such as progress to SLAs, improvement areas etc.
Championing and owning customer retention and partnering with sales on upsells.
Manage and maintain the Client relationship, ensuring that all assigned Client accounts are obtaining value from BDx, and ultimately be responsible for overall Client satisfaction.
Monitoring customer health across the customer journey and taking data driven actions to influence the right behaviour.
Advocating for customer needs and educate them on adopting new features.
Please get your resume ready and click HERE to apply. Your email subject format should be JOB TITLE + YOUR FULL NAME.