Data Centre Service Manager

Operations

Hong Kong

Job Type

Full Time

Reference Number

HK005

Overview

We are looking for a Data Centre Service Manager to provide post-sales support and build positive relationships with our clients. The job holder will drive collaboration with client and internal cross functional teams to provide reliable service.

Requirement

• Minimum 5 years’ experiences in customer service management

• University degree and above

• Experience in client servicing and account management

• Collaborative personality and able to build strong personal relationships

• Highly organized, with attention to detail and a dedication to resolving issues.

• Experience in change / incident management

• Knowledge of Data Center products and services is an advantage

• Collaborate with other teams to assist to solve customer

• A good team player self-motivation and good interpersonal skills

• ITIL V3 foundation certification

• Good computer knowledge on MS Office

• Good command of spoken and written Chinese and English, and proficient in Mandarin.

Responsibility

• Responsible for providing high quality customer operations to corporate premium accounts in Data Center business.

• Build and improve relationship of trust and integrity with designated customers.

• Perform post-sales service delivery and management.

• Handle Billing enquiry and adjustment.

• Incident management, escalation to relevant parties to solve the problem for the customers.

• Communicate to stakeholders all relevant information such as progress to SLAs, improvement areas etc.

• Championing and owning customer retention and partnering with sales on upsells.

• Manage and maintain the Client relationship, ensuring that all assigned Client accounts are obtaining value from BDx, and ultimately be responsible for overall Client satisfaction.

• Monitoring customer health across the customer journey and taking data driven actions to influence the right behaviour.

• Advocating for customer needs and educate them on adopting new features.

Please get your resume ready and click HERE to apply.  Your email subject format should be JOB TITLE + YOUR FULL NAME.

HK005